WORLD LEADING TECHNOLOGY, PROVIDING SOLUTIONS THAT WORK
SGM Magnetics is strongly committed in providing you with the latest technology and guaranteeing customer service anywhere you are in the world. Our dedicated, skilled technicians are able to support you every step of the way, from new systems commissioning to preventive maintenance service. Our goal is to maintain your equipment in optimum conditions and to provide you with reliable products capable of satisfying your true needs. The SGM service team is able to give you quick onsite support for maintenance and repairs, fast and reliable spare parts service, and in depth operator training.
Individual Solutions and Complete Turnkey System
SGM is dedicated to continually offer support for our customers with the best solutions, from stand alone machines to complete turnkey systems. SGM personnel has the industry backed experience to offer a customized solution for your particular application. SGM utilizes a broad range of engineering software so that you can visualize your solution before it is installed.
Spare Parts
SGM carries a comprehensive inventory of spare parts readily available in many different SGM storage locations worldwide.
Repair Facility
SGM’s service team is able to repair and rebuild all of your SGM equipment. Typical repairs include eddy current rotor rebuilds, replacing coils on electro drum magnets, among others.
PREVENTIVE MAINTENANCE PLANS
SGM recommends regular preventive maintenance of equipment to ensure our customers the peak performance they have come to expect from our products. By offering our customers Preventive Maintenance Plans, this would allow customers the opportunity of having qualified and trained SGM service technicians perform preventive maintenance on their equipment at their site. The objective is to ensure that all of your SGM equipment is running at its full potential with routine inspections and proper maintenance. Early signs of fatigue or wear are addressed on time to provide maximum availability of the equipment.
SGM provides consultation to determine the best maintenance plan for your equipment based on customer’s needs. The plan provides a trained service technician to cover the following points on-site including:
- Material flow and presentation to SGM machinery.
- Inspection of all sensitive parts related to a specific SGM sorter.
- Inspection of electrical control system to insure proper functionality.
- Analysis of your cleaning procedures.
- Thorough inspection of the machines to make sure all components are working properly.
- Provide training to the operator(s).
SGM CUSTOMER SUPPORT & SERVICE
SGM has trained staff dedicated to provide training on your equipment anywhere in the world. Our service technicians are available to respond quickly to our customer’s service and support needs and are focused on ensuring reliability, enhanced performance and efficiency while increasing your equipment’s operational lifetime. SGM is here for you 24/7.